FAQ

We deliver goods all over the world. Main destinations: Europe (Germany, Poland, France, Italy), Asia (China, Japan), North America (USA, Canada) and many other countries. A full list of available destinations can be found with our managers.

Delivery times depend on the direction and type of transportation: road transportation within Europe - 3-7 days, air transportation - 1-3 days, sea transportation - 15-45 days. Exact times are specified for each specific order.

Yes, we provide full tracking of the shipment at all stages of delivery. After placing an order, you will receive a tracking number, by which you can track the location of your shipment in real time via our website or mobile application.

The shipping cost depends on the weight, dimensions, type of cargo and delivery direction. We use the volumetric weight rule - the larger of the two indicators is taken into account: actual weight or volumetric weight (length × width × height / 5000 for air, / 3000 for road transportation).

We accept payment by cash, bank transfer, Visa/MasterCard, through payment systems (LiqPay, Portmone), as well as cashless payment for legal entities. Payment can be made both in advance and upon delivery (by agreement).

The basic cost includes transportation of the cargo. Additional charges may include: customs clearance, insurance, door-to-door delivery, packaging, storage in a warehouse for more than 3 days. All additional services are discussed and agreed in advance.

For international shipments, you will need: an invoice, a packing list, a declaration, a copy of the sender's passport. For certain types of goods, additional permits and certificates may be required. Our managers will help you with the preparation of all necessary documents.

Yes, we provide a full range of customs clearance services: preparation of documents, submission of customs declaration, payment of duties and fees, support of customs clearance procedures. Our customs brokers have extensive experience working with various types of cargo.

In case of delay at customs, our specialists immediately find out the reasons and take measures to quickly resolve the issue. We maintain constant contact with customs authorities and inform clients about the status of matters at every stage.

Yes, we offer cargo insurance for the entire period of transportation. The insured amount can be up to 100% of the cargo value. Insurance covers the risks of damage, loss or theft during transportation.

If damage is found, you must immediately notify our manager and take photos of the damage. We will conduct an investigation and, if the cargo was insured, help with the processing of insurance compensation.

Prohibited: explosives, radioactive materials, narcotics, weapons without permits, perishable foods without special conditions, liquids in glass containers over 1 liter. The full list of restrictions depends on the country of destination and delivery method.

We recommend using sturdy cardboard boxes, foam or bubble wrap to protect fragile items, and waterproof packaging for electronics. We also provide professional packaging services in our warehouse.

Yes, we specialize in the transportation of large and oversized cargo. We have specialized transport and experience working with industrial equipment, building materials, cars, etc.

Yes, we have a ProCargo mobile app for iOS and Android. Through the app, you can track your shipments, calculate shipping costs, order services, and communicate with managers.